Catalog Promoted Items

System administrators can select catalog items to be 'promoted' (displayed automatically) on each portal system when a user first goes into the service catalog in vFire Self Service.

 

Service Actions and Service Bundles can be promoted in the vFire Self Service Portal so that they are automatically displayed to users when they initially browse the Service Catalog. Once the user runs a search in the Service Catalog, the promoted items will be replaced by items matching the user's search criteria. Use this new function if you have a large number of service actions and bundles in your service catalog and you want a select few to appear on the home page of the service catalog, making the process of finding popular items easier for users.

Items will only be seen by the users with access to the relevant partitions and the Self Service Portal Role permissions for each user; a promoted item will not appear for users who do not have permission to view it.

Configuring Field Settings

Before you start

You must have Self Service Portal Setup enabled within your General Access Security Role in order to configure any Self Service administration settings.

 

  1. Select Menu and then Admin. Select System Administration. The System Administration window is displayed. In the Explorer pane, locate the Self Service Portal group, scrolling down if necessary. You may need to expand the group to see the options within it.

  2. Select Catalog Promoted Items to open the Service Catalog - Promoted Items window.
  3. Use to choose the Self Service portal system to configure with promoted items.
  4. Select the checkbox Enable Promoted Items to reveal the configuration options for that portal system.
  5. Use to search for and select the item you want to promote.
  6. Press to add the item to the browse table below.
  7. Continue searching for and adding Service Actions and/or Service Bundles to the browse table until all the items you want to promote have been added.
  8. To change the order of items, select an item in the browse table then use and .

    9. The order in which items are displayed in the browse table determines the order in which those items are displayed in the Browse the Service Catalog window.

  9. To delete an item from the browse table, select the item then press .
  10. To disable all promoted items for a portal system, unselect Enable Promoted Items.
  11. Select to save the changes. Provide the Change Reasons if prompted to do so.