Agreement Stakeholder Roles

This window enables you to define stakeholders, that is, Analysts, Users and organizations who have an interest in this agreement.

Creating Stakeholder Roles

Before you start

You must have SLM Setup enabled within your General Access Security Role in order to configure any SLM administration settings.

Verify that you have already defined options for Workflow Management and the CMDB, especially priorities, types, service levels, service types and CMDB item types.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available . In the Explorer pane, locate the Service Level Management group , scrolling up or down if necessary. You may need to expand it to see all of the options.

  2. Select Agreement Stakeholder Roles to open the window.
  1. Select . A row is inserted in the browse table.
  2. In the blank row, type a name for the stakeholder role.
  3. Select to save the changes. Provide the Change Reasons if prompted to do so.

Once you select , the browse table displays the entries in alphabetical order.

Renaming Stakeholder Roles

Before you start

You must have SLM Setup enabled within your General Access Security Role in order to configure any SLM administration settings.

Verify that you have already defined options for Workflow Management and the CMDB, especially priorities, types, service levels, service types and CMDB item types.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available . In the Explorer pane, locate the Service Level Management group , scrolling up or down if necessary. You may need to expand it to see all of the options.

  2. Select Agreement Stakeholder Roles to open the window.
  1. Select an existing stakeholder role and type a new name over the existing one.
  2. Select to save the changes. Provide the Change Reasons if prompted to do so.

Deleting Stakeholder Roles

Before you start

You must have SLM Setup enabled within your General Access Security Role in order to configure any SLM administration settings.

Verify that you have already defined options for Workflow Management and the CMDB, especially priorities, types, service levels, service types and CMDB item types.

You cannot restore a deleted Stakeholder Role. If you delete a Stakeholder Role by mistake, you must create it again.

  1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available . In the Explorer pane, locate the Service Level Management group , scrolling up or down if necessary. You may need to expand it to see all of the options.

  2. Select Agreement Stakeholder Roles to open the window.
  1. Highlight a stakeholder role you want to delete. Select . If you attempt to delete the system default, you will receive a warning message.
  2. Select to save the changes. Provide the Change Reasons if prompted to do so.