Request History Filters

Each request is recorded in the Request History. You can set filters on the information that is presented in the request history. You can list and set Task and History Type options on which the Request History is filtered.

Setting Request History Filters

Before you start

You must have Workflow Management Set Up enabled within your General Access Security Role to work with request history filters.

1. Select the Menu button , then Admin, and then select System Administration. The System Administration window is displayed, with a menu of options available . In the Explorer pane, expand the Workflow Management group of options, scrolling down if necessary .
2. Select Request History Filters to display the window containing two tables . (You may like to adjust the column widths to see all of the columns.)The top table lists the Task Type filters, and contains those actions related to the task type selected, such as Approval  Tasks. The bottom table lists the History Type filters. History Types are those actions related to people, linking, email etc and the task types. Scroll down if the list on your screen exceeds the table display.

Custom screen sets are not linked to filter groups. Only out-of-the-box screen sets for the task-type are linked. Any custom screen-sets inherit the filter group from the parent task-type.

3. Select the check box next to the filter type(s) you want included. Clear the check box if you do not want the history filtered by that item.
4. Arrange the order of the filters using the and buttons.
5. Select to save the changes. Provide the Change Reasons if prompted to do so.

Task Type Filter Groupings

The following table lists the task filter groups and the task types in each group.

Filter Group Name	Task Type
Filter Group Name	Task Type
Task	Task Closure Task Messaging Task External Supplier Task
Approvals	Approval User Approval External Supplier
Integration	Run External Procedure Task Outbound Action Task
System	Activation Task Component Connector Tasks Component Tasks Conditional Branching Tasks Create Request Task Define Change Window Delay Task Manage CMDB Task SLM Start Task SLM Stop Task Start Task

History Type Filter Groupings

The following table lists the history filter groups and the history types in each group.

Filter Group Name	History Type
Person	Person Person Action Note Deleted Timesheet Timesheet Deleted Manual Re-open Manual Closed Manual Authorized Manual Activation
Email	Email
SLM	Escalation Suspended Unsuspended Agreement Applied Automatically Agreement Applied Manually Events Updated SLM Clock SLM Exclusion
Objects	Attached Objects Deleted Letter
Linking	Request Linked Request Unlinked Call Linked Call Unlinked Knowledge Linked
Integration	External Transaction Queued External Transaction Succeeded External Transaction Failed Updated by External Source External Procedure Success External Procedure Failed
System	Admin Auto Activation Auto Re-opened Auto Closed Auto Authorized Updated From Task Auto Task Clone Closed Redundant
Errors	Delayed Closure Error Queued Update Recipient No Permission No Recipients System Errors