Setting Up AI Ops Rules

The AI Ops Rules window enables you to add, edit and delete an AI Ops rule.

Before you start

Before using AI Ops, ensure that:

  • You have AI Ops selected in the Admin tab of your General Access Security Role.
  • You have access to other relevant areas such as IPK, Workflow, CMDB and SLM (if you need to edit or define rules using criteria from these areas).
  1. Select and then Admin. From the submenu, select AI Ops.
  2. The AI Ops Rules window is displayed, with any existing rules listed in the browse table.
  3. To add a new rule, select .
  4. Follow the steps in the AI Ops Wizard.
  5. Once done, click Finish to close the wizard and add your rule.
  6. The rule is displayed in the browse table.

    7. If you did not complete one of the mandatory steps in the wizard, the Rule Title will display as [Incomplete] in the browse table. The rule will not run until it is complete and activated (that is, flagged as Active in the browse table).

Activating a Rule

Before you start

Before using AI Ops, ensure that:

  • You have AI Ops selected in the Admin tab of your General Access Security Role.
  • You have access to other relevant areas such as IPK, Workflow, CMDB and SLM (if you need to edit or define AI Ops rules using criteria from these areas).

A rule will only run if:

  • All the mandatory information has been specified in the AI Ops Wizard and it has been activated.
  • The vFire AI Ops Polling Service is running on the vFire server (enables events to be logged automatically by the system).

  1. Select and then Admin. From the submenu, select AI Ops.
  2. The AI Ops Rules window is displayed, with any existing rules listed in the browse table.
  3. Find your rule in the browse table and ensure that the information is complete.

    4. f you did not complete one of the mandatory steps in the wizard, the Rule Title will display as [Incomplete] in the browse table. You can complete the details by editing the rule.

  4. Ensure that the rule has not expired by checking the expiry date. You can change the dates by editing the rule.
  5. Select the Active checkbox.

    6. If you want to deactivate a currently active rule (that is, stop it from running), clear Active.

  6. Click .

Editing a Rule

Before you start

Before using AI Ops, ensure that:

  • You have AI Ops selected in the Admin tab of your General Access Security Role.
  • You have access to other relevant areas such as IPK, Workflow, CMDB and SLM (if you need to edit or define AI Ops rules using criteria from these areas). If your security role prevents you from accessing certain areas of vFire, you may not be able to edit a rule set up using criteria (such as Call or Request details) from these areas. For instance, if you are not an IPK Analyst, you will not be permitted to edit a rule using IPK values as the rule criteria.

A rule will only run if all the mandatory information has been specified in the AI Ops Wizard and it has been activated.

  1. Select and then Admin. From the submenu, select AI Ops.
  2. The AI Ops Rules window is displayed, with any existing rules listed in the browse table.
  3. Find your rule in the browse table and select on the toolbar.
  4. Follow the steps in the AI Ops Wizard.

    5. If you know the step you need, you can select it from the left hand pane.

  5. Once done, click Finish to update your rule, and then select .
  6. If a rule is running when you edit the Data Set, Selection Criteria, Grouping Criteria, Running Time and Date, you will get a warning. If you get this warning popup, select Yes or No:
    • Yes enables the system to see the updated rule as a new rule (that is, rerun the analysis as if the rule had never run before).
    • No enables the system to see the rule as an existing rule (that is, continue to run the analysis and, if relevant, link any new calls or requests to previous open calls or requests triggered by the rule).

Deleting a Rule

Before you start

Before using AI Ops, ensure that you have AI Ops selected in the Admin tab of your General Access Security Role

  1. Select and then Admin. From the submenu, select AI Ops.
  2. The AI Ops Rules window is displayed, with any existing rules listed in the browse table.
  3. Find your rule in the browse table and select on the toolbar.
  4. Confirm the deletion and click .

The browse table

The following columns are included in the AI Ops Rules browse table:

Rule Title

The title of the rule entered in the AI Ops Wizard.

If the title is prefixed with [Incomplete], the rule is inactive and will not run. If the rule has expired, it is prefixed with [Expired]
Call Template

The name of the call template linked to the rule definition.

If the rule is set up to generate a request, then this cell is blank.
Request Workflow

The name of the request template linked to the rule definition.

If the rule is set up to generate a call then this cell is blank.
Last Run Date

The date and time the rule was last run

If you click or close and reopen the AI Ops Rules window, these dates are automatically updated to show the latest schedule for the rule, provided the rule is active and the vFire AI Ops polling service is running.
Next Run Date

the date and time the rule is next to run

If you click or close and reopen the AI Ops Rules window, these dates are automatically updated to show the latest schedule for the rule, provided the rule is active and the vFire AI Ops polling service is running.
Active If selected, the rule is current. To manually deactivate the rule, clear this option. If cleared, this indicates that the rule is not active. A rule can be inactive if it is incomplete, has expired, or has been manually deactivated. To activate the rule, select this option. A rule can only be manually activated if it is complete and its scheduled end date, if specified, is equal to or after today. A rule cannot be activated if it is Incomplete or has expired, that is, the rule’s scheduled end date is in the past.
Expiry Date The expiry date of the rule if specified. If none is specified then the value is Unspecified.
Period The period being assessed (for example, new calls logged within a period of 45 days)
Schedule The running time for the rule (for example, 1 Week, or 1 Month)
Creator The name of the analyst who first created the rule
Date Created The date the rule was first created
Last Updated The date the rule was last changed