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Viewing Bulletins

You can view bulletins in a number of ways. You can:

Search for specific bulletins within Admin
Display a list of bulletins on a bulletin board
View bulletins on internal message pop up windows
Use monitors and dashboards

Viewing Bulletins from the Bulletin Board

You can display a list of current bulletins on the bulletin board, and view any one of them in more detail.

Before you start

To view the bulletin board, you must have Read selected in your Bulletin Board Security Role.

To view objects attached to a bulletin, you must have Object View selected in your Bulletin Board Security Role.

Bulletins can be restricted to certain groups and partitions. You will only be able to see those bulletins to which you have access.

Select and then Bulletin Board.
From the submenu, select Bulletin Board. A list of bulletins is displayed in a browse table, in collapsed format. You can see the title of each bulletin, its priority and the date on which it was created. If you have this window on screen for some time, you can refresh the display to see the latest bulletins by selecting . You can also print the list of bulletins by selecting .
To view a bulletin's details, expand it by selecting the symbol to its left. More detail is given, including the description text and a list of any attachments .
From here you can select:

	To refresh the display. This button appears in the toolbar for the window.
	To print the abbreviated bulletin details. This button appears in the toolbar for the window.
	To collapse the details. This button appears to the left of the bulletin title.
	To view the bulletin in full. This button appears to the right of the bar containing the bulletin title.
	To forward the bulletin to an Analyst or User via email. This button appears to the right of the bar containing the bulletin title.

Select . This displays the message in the Bulletin Details window.
If you cannot see all of the details, make sure that the Details are expanded .

Searching for Bulletins within Admin

You can use the Bulletin Board function within the Admin section of vFire Core to search for bulletins based on a range of criteria. Some of the criteria are standard, and you can add more, depending on your needs.

Before you start

To view bulletins within Admin, you must have Read and Create/Edit Own selected in your Bulletin Board Security Role.

To view objects attached to a bulletin, you must have Object View selected in your Bulletin Board Security Role.

In the explorer to the left of the window, the default search criteria appear in the Options section

. Expand it if necessary by clicking on the arrow to the left of the title Options

. Then choose your search criteria by checking/unchecking the boxes:

Active	Bulletins currently displayed on the bulletin board You must select Active or Deleted or both. You cannot leave both options blank
Deleted	Deleted bulletins You must select Active or Deleted or both. You cannot leave both options blank
Self Service Portal	Bulletins visible to Users on the Self Service portal You must select Self Service Portal or Not Self Service Portal or both. You cannot leave both options blank
Not Self Service Portal	Bulletins not visible to Users on the Self Service portal You must select Self Service Portal or Not Self Service Portal or both. You cannot leave both options blank
Ext Supplier Portal	Bulletins visible to external contacts on the portal You must select Ext Supplier Portal or Not Ext Supplier Portal or both. You cannot leave both options blank
Not Ext. Supplier Portal	Bulletins not visible to external contacts on the portal You must select Ext Supplier Portal or Not Ext Supplier Portal or both. You cannot leave both options blank
Expired	Bulletins which have been removed from the Bulletin Board and can no longer be viewed You must select Expired or Not Expired or both. You cannot leave both options blank
Not Expired	Bulletins which have not been removed from the Bulletin Board and can be viewed You must select Expired or Not Expired or both. You cannot leave both options blank
Partition	Bulletins which have been posted for a specific partition. (You can only view bulletins for those partitions to which you have access.)
Include Deleted Field Values	Include deleted values for selected fields. If, for example, your system administrator deleted “Network Administrators” for the IPK Group field, you can still search for bulletins using this value by selecting Include Deleted Field Values . The IPK Group list will be updated to include the value “Network Administrators”

Complete any additional customized search criteria.
You must select one of the additional search criteria. If none are shown, add them.
Select at the bottom of the explorer. The results are displayed in a browse table. From here, you can do any of the following, using the buttons on the toolbar:

Select	To...
	Hide the search panel. Select it again to redisplay the panel.
	View a selected entry.
	Delete a selected entry.
	Display the latest entries
	Adjust the column display.
	Generate a report.
	Print the contents of the bulletin board.

Select the bulletin you want to view and then the button on the toolbar to display the entry.
If you cannot see all of the details, make sure that the Details are expanded by clicking on the word Details .

Adding and Customizing Bulletin Search Criteria

You can personalize the criteria used to carry out bulletin searches. These changes will only affect your login. They will not be seen by other analysts using the system.

Before you start

To customize search criteria within Admin, you must have Read and Create/Edit Own selected in your Bulletin Board Security Role.

To view objects attached to a bulletin, you must have Object View selected in your Bulletin Board Security Role.

Select the button in the Explorer pane and configure the search criteria.
The following criteria are available for bulletins:

Activated Date	bulletins activated within a specified range of dates
Bulletin No	specific bulletin number
Call No	bulletins associated with a specific call
Created By	bulletins created by a named analyst
Created Date	bulletins created within a range of dates
Custom Search	Predefined search profiles used for searches. If custom searches have been created by your administrator, you can select one from the Custom list. When you select a custom search, the criteria for the search are automatically entered into the Search window
Expiry Date	bulletins which expire(d) within a specified range of dates
IPK Group	bulletins available to a specific support group
Priority	bulletins with a specific priority
Request No	bulletins associated with a specific request
Search Text	specified and related text. vFire Core reduces the word to a stem, and looks for bulletins containing the stem and variations of the stem. For example, if the text you want to search for is “workflow, the search will retrieve words like workplace, working, works, etc. You can specify to search for All text (bulletins containing all the text specified) or Any text (bulletins which match any of the text specified)
Source	bulletins from a specific source, such as vFire Core, Self Service, email or API. The Source field will be a drop down list from which you can select one
Task No	bulletins linked to a specific task
Title	bulletins with a specific title
Updated By	bulletins updated by a named analyst
Updated Date	bulletins updated within a specified range of dates
Workflow Group	bulletins available to a specific workflow group

Viewing Bulletins as Internal Messages

As long as vFire Core is running, any new bulletin is automatically displayed on top of any other open windows in an Internal Message window.

Before you start

To receive internal messages relating to calls via the bulletin board, you must have Available Recipient selected in the Options tab of your IPK Management Security Role.

To receive internal messages relating to requests and tasks via the bulletin board, you must have Available Recipient selected in the Shared tab of your Workflow Management Security Role.

Messages are displayed automatically in the Internal Message window.

Read the message and then select Close to close the window. The message is automatically deleted.

If there are several messages that you haven’t yet viewed, the Next button is enabled, which you can select to view the next unread message.

To delete all the messages sent to you, including those you have not read, select Delete. A message is displayed to warn you that all your messages will be deleted. Select Yes to confirm. This will not affect other analysts.

The Internal Message window will automatically reappear when you receive another message.

Analysts who are marked as “unavailable” can view bulletins. However, deleted analysts cannot.

The Bulletin Details Info Panel

The Info panel expand, containing further details about the bulletin, including its status, when and who it was created by, and when and who it was last updated by.

You must have Word installed to use this feature.

When you have bulletin details displayed on screen, you may notice a small double arrow in the top right corner of the window . Select it to see If you cannot see these details, you may need to expand the Bulletin Information by clicking on it .