Managing Services

This topic is subject to expert review. Please provide any feedback to Alemba Support.

Services are the core services provided by an IT department such as Email, Network, Internet, or Printing.

Adding a Service

Before you start

You must have CMDB Item New selected in the CMDB Items tab of your Configuration Management security role.

Display New Item in Wrapper must be selected in the CMDB Item Type Details window for the Service CMDB Type.

  1. ClosedDisplay a blank Service Details window in any of the following ways.
    • Select and then New. From the submenu, select Service .
    • Select and then New. From the submenu, select CMDB Item... and select Service as the CMDB Item Type. Use this option if the item type does not appear in the New submenu, you want to create a service from a template, or create a subtype of the services listed as default.
    • Use the button in the CMDB Item Search window.
    • Select the New Service option in any Service Q/D menu, such as on the Call Details window. 
  2. Complete the details about the service.
  3. Link the Service Actions to the service.

    4. You must link service actions to a service in order to use them.

  4. Link other CMDB Items to the service.
  5. Select to save the details, or to save the details and display a blank details window, ready for you to create another CMDB item.

Service Details Explorer Options

The Service Details Explorer is displayed on the left-hand side of the Service Details window. It contains options or links to other windows and functionality that relate to the Service.

The following options are available:

Select To...
Agreements view all the agreements where the service is specified in the agreement selection criteria
Availability view or set Availability Settings for the service
Impact Criteria specify the criteria that will be used to apply an outage to a service when CMDB items impacting it are experiencing an outage
CMDB Item Report display details of the service in report format
Clone copy a service in order to create a new one
Object attach objects or files from Windows applications to the service
Attributes type data into categories set up in the Administration module
Service Default Form capture general, non-reportable, non-searchable information about the service
Audit view an audit trail of the changes made to the details of the service
Version History view the history of the service action, including relevant changes to each version of the service
Depreciation view the depreciation information for the service
Linking display a graphical view of the other CMDB items which are linked to the service
Components display a graphical view of the components for a container service
Call Search to display the Call Search window, where you can view all open calls logged against the service
Request Search to display the Request Search window, where you can view all open requests logged against the service
External Resources view external resources such as directory server users linked to the service
Discrepancy Reports outstanding CMDB Resource Reports (reports to be reviewed) linked to the entity

Searching for Services

Before you start

You must have CMDB Item View selected in the CMDB Items tab of your Configuration Management security role.

You can search for a service in the same way as you would search for any CMDB item, selecting Service in the Options section of the CMDB Search Criteria pane

Updating a Service

Before you start

You must have CMDB Item Update selected in the CMDB Items tab of your Configuration Management security role.

You update service details in the same way as you would update any CMDB item.

Deleting a Service

Before you start

You must have CMDB Item Delete selected in the CMDB Items tab of your Configuration Management security role.

You delete a service in the same way as you would delete any CMDB item.

You can restore deleted CMDB items if you wish.