Licensing

To view a PDF version of the licensing documentation, select the following link .

The vFire Core licensing model from 9.2 onwards has three elements:

  1. vFire. The license provides access to the system, including:

    • Configuration Management Database (CMDB)
    • Service Desk
    • Knowledge Management
    • Workflow
    • Asset Management
    • Self Service Portal
    • Integration Platform
    • Users can log in via vFire Core, Nano or vFire Self Service. You cannot be logged in to vFire Core and Nano at the same time, as they both occupy licenses. (See vFire Person Licenses for more details.) However, logging in to vFire Self Service does not consume a license.

  2. Connectors. These optional modules provide connectivity with third party technologies. 
  3. Analyst Licenses. These licenses are required by anyone logging in to the application as an Analyst. Those who only log in to the Self Service portal as a User, or use the app or the Alemba API as a User, do not require licenses.

Licensing vFire Self Service Portal

A license is required for each instance of the production server. Once you are licensed for vFire, an unlimited number of Users can use the Self Service portal and the vFire app.

Each External Contact with a Login ID will also require a named license because they can log into the Self Service Portal to update and complete tasks or calls.

Licensing vFire Connectors

vFire Core connectors provide the ability to connect specific third party technologies through the Integration Platform for:

  • Discovery and population of the federated CMDB
  • Incident and Problem creation
  • Provisioning
  • Service Desk to Service Desk transfers

Each third party connector supports a subset of these use cases. For example, the Microsoft SCCM connector provides the ability to connect to Microsoft SCCM for discovery and population of the Federated CMDB.

Each third party connector is independently licensed. See vFire Connector Matrix for a list of supported connectors. Contact your Alemba Account Manager for more information on licensing for other connectors.

All customers who have previously purchased the vFire Core connectors (single or multi-source) are entitled to the corresponding connectors in vFire Core 9.2 onwards.