The Call Close function enables calls to be closed directly from the Outstanding and Search windows.
On the Search or Outstanding screen, right-click the call and select 
from the context-sensitive menu. The Close window is displayed.
Complete the fields.
| Note | Enter your text for the note. Standard formatting options are available. |
| Visible in Self Service Portal | Select to make your comments visible in the Self Service Portal. Deselect to only display your comments to analysts in vFire Core and Nano. |
| Security |
Select a security profile to allow only analysts with that security profile to see your notes in the work item history in vFire Core or Nano. You can only see the security profiles to which you have access. If you do not have access to any security profiles, this field is not displayed. |
| One Liner | Type a summary of the solution provided to the user. This is used in management summary reports. |
| Issue Cause | Select  to display the list of call closure reasons. The list of reasons may be restricted by the Type selected on the call, if configured that way by the System Administrator. |
| Issue Status | Select the status that best describes the status of the call at the time of closure. |
| Resolved / Unresolved | Select a resolution option to indicate whether the call has been resolved or is being closed as unresolved. |
| Close Child Calls | Calls related to the same issue are often linked as child calls to one parent call. Select this check box to close linked child calls. |
| Email User |
This option is only available if Email to Users is selected in the Messaging window in System Admin. Select this option to send an email message to the user who reported the problem, with all the details of the closed call.The contents of the Note field will not be included in the email unless the Visible in Self Service Portal option is selected. |
| Email Closure Group/Analyst |
This option is only available if a Closure Method of Comments or Closure Group is selected in the IPK Settings (Partitioned) window in System Admin. Select this option to send an email message to the analyst or group defined responsible for call closures. |
Press 
to save the changes and close the window.
Press 
to cancel the changes and close the window.