The Self Service Portal settings in the System Administration menu enable you to configure your Self Service Portal.
The following options are available:
| Self Service Portal Settings | to configure the global settings for the Self Service Portal. These settings can be used to define how a User can register for the portal and the recipients for calls and requests raised from the portal. You can also configure access to modules within the portal such as the Bulletin Board and Self Help. |
| Self Service Portal Settings (Partitioned) | to select a call template for registering for access to the Self Service Portal |
| Self Service Portal Roles | to assign permissions for registered Users accessing the Self Service Portal |
| Self Service Portal Systems | to create multiple Self Service Portal systems |
| Self Service Portal My Options | to configure Self Service portal menu pane(s), the order of the menu item links and section headings, names and groups, as well as creating new menu links and section headings |
| Self Service Portal Tables | to configure the tables in the portal to contain the columns that you want, in the order you want them, sorted by any available column |
| Search Field Settings | to select which data columns to show in the results, which fields to include in the search, how many characters must be typed before the result set is presented |
| Service Order Status Titles | to rename the statuses for service orders appearing in the Service Catalog |
| Question Mappings | to assign a call template to queries submitted through Ask a Question based on the knowledge profile, service type and issue type of the query |
| Catalog Promoted Items | to select catalog items to be 'promoted' (displayed automatically) when a user first goes into the service catalog in vFire Self Service |