The Search Option

You can use the Search option to locate different entities such as calls, requests, CMDB items, people, agreements and Knowledge entries. This option also displays your saved searches.

Selecting a menu item here displays the search window for that item, where you can specify the search criteria you want.

1. Select and then Search to display the submenu .

The menu options for parts of the application to which you do not have access are grayed out.

2. The following search options are available. Select the one you want to display the relevant search window.

Calls	Opens the Call Search window. You can also get to the Calls Search window by selecting the Search button instead of the arrow.
Requests	Opens the Request Search window where you can specify search criteria to locate requests on your system.
Tasks	Opens the Task Search window.
Knowledge Bank	Opens the Knowledge Search window.
CMDB Items	Opens the CMDB Item Search window.
Subscriber Groups	Opens the Subscriber Group Search window.
People	Opens the Person Search window.
Organizations	Opens the Organization Search window.
Locations	Opens the Location Search window.
Contracts	Opens the Contract Search window.
Cost Centers	Opens the Cost Center Search window.
Jurisdictions	Opens the Jurisdiction Search window.
External Resources	Opens the External Resource Search window where you can search for resources from connectors integrated with vFire Core.
Outages	Opens the Outage Search window where you can search for current and past outages as also for planned and unplanned ones.
Agreements	Opens the Agreement Search window where you can search for SLA, OLA, and UCs.
Service Orders	Opens the Service Orders Search window where you can search for service orders submitted through the Self Service portal.

3. Specify the search criteria and begin the search. You can partially complete two or more fields to narrow the search.

In a Call Search window you could specify S% in the User field and % in the CI field. This would retrieve calls for all Users whose name contains an S and all the configuration items linked to those Users.

4. If the default search criteria do not provide the search options you want, you can configure them, specifying additional search fields if necessary.

vFire Core has a default timeout setting that aborts searches that take too long. When a search is aborted, a message is displayed to that effect.

Standard Buttons on Search Windows

The following table shows the toolbar buttons you will see in most Search windows.

Select	To…
	Display the selected item in its own window. The button is referred to by different names on different windows.
	Choose the background and foreground colors of rows in a browse table based on the values of specific columns
	Select the columns to display on a window. You can choose to view or hide a column and also change the order in which columns are displayed.
	Show the search results in a graphical format.
	Choose between different graph formats such as Bar, Line, Pie and settings.
	Display the results in a tabular format.
	Open a call, request or task in review mode. You cannot work on an item that does not belong to you unless you take it over.

 

The following options are also available in a pop up menu when you right click on a row or cell in the search results.

Select	To...
Print All	Print all of the results. (The button in the toolbar prints a selected row.)
Export	Create a file containing all results. You can choose from XML, Text and Excel formats.
Copy Row to Clipboard	Copy the first selected row to the clipboard.
Copy Cell to Clipboard	Copy the cell beneath the cursor to the clipboard.
Open in Excel	Display all results in Excel without saving.
Select All	Select all rows.
Ticket report	Run the standard report for the entity for the selected row(s).