Workflow Management
Before Analysts in your organization can start using the Workflow Management module, you must configure it based on your organization’s requirements. You can configure rules for forwarding tasks and requests, as well as escalation and activation rules, workflow templates, and other related options.
As some parameters are read from the database at application start-up, you should aim to make changes to settings when there are no Analysts logged on to the system.
You may need to log out and back in again to see changes take effect.
The following options are available:
Workflow Management Settings | Enables you to configure global workflow management settings |
Approval Attributes | Enables you to create attribute categories related to an approval which are not recorded in the main details window |
Approval Types |
Enables you to define approval types for individual approvals, such as: Passed, or In Review |
Request Action Types | Enables you to define and rename brief descriptions of the activity the history item is recording, such as: Email Sent or Letter Attached |
Request Attributes | Enables you to create categories of information related to a request which are not recorded in the main details window |
Request Custom Profiles | Enables you to define profiles for which values can be selected in the Request Details window |
Request Implementation Profiles | Enables you to define reasons why a request is closed, such as: Cancelled, Implemented, or Rejected |
Request Implementation States | Enables you to define implementation states that can be chosen when an Analyst closes a request |
Request Link Types | Enables you to define labels describing the nature of the link or relationship between requests |
Request Physical Statuses | Enables you to rename the physical status of a request that is automatically applied throughout its lifecycle |
Request Priority | Labels indicating the order in which requests should be considered |
Request Risks | Levels of risk that requests can represent to your organization if not actioned |
Request Screen Set | Enables you to define various screen sets for requests |
Request Stakeholder Roles | Enables you to define different types of stakeholder who are interested in the request |
Request Completion Statuses | Enables you to define status categories indicating the status of a request when it is closed |
Request Types | Enables you to define labels indicating the nature of the request being logged. These can be used for reporting purposes |
Task Action Types | Enables you to define labels used to break a task down into the separate activities that comprise it |
Task Attributes | Categories of information related to a task which are not recorded in the main details window |
Task Custom Profiles | Enables you to define profiles for which values can be selected in the Task Details window |
Task Phases | Enables you to define the various stages of a task |
Task Physical Statuses | Enables you to rename the physical status of a task or approval that is automatically applied throughout its lifecycle |
Task Priority | Labels indicating the urgency of a task |
Task Screen set | Enables you to define various screen sets for tasks |
Approval Screen Set |
Enables you to define various screen sets for approvals |
User Approval Task Screen Set | Enables you to define various screen sets for User approval tasks |
Closure Task Screen Set | Enables you to define various screen sets for closure tasks |
External Supplier Task Screen Set | Enables you to define various screen sets for external supplier tasks |
Task Status Titles | Enables you to define labels indicating the statuses a task can acquire when it is deferred, forwarded or completed |
Task Types | Enables you to define labels indicating the nature of the task being logged. These can be used for reporting purposes |
Workflow Management History Types | Enables you to assign descriptive names for the system defined history types |
Request History Filters | Enables you to define filters for the information that is presented in the request history |
Workflow Processes | Enables you to add and enable workflow processes |